Terms of Service

Last updated: 14 November 2026

These terms apply to every purchase of MapStart services. MapStart is a trading name of Aicha Famous Ltd ("we", "us"). By placing an order you ("the Client") accept these terms.

1. Business customers only

Our services are for businesses and self-employed professionals, not consumers. By ordering, you confirm you are acting for a business and are authorised to represent it on Google.

2. Our services

One-time listing (€30): we create a Google Business Profile for your business, or claim and complete an existing one, add your details, description and up to 10 photos, and guide you through Google's verification. We deliver our work within 3 business days of receiving all the information we need from you.

Monthly plans (Starter, Growth, Pro): ongoing management of your profile as described on our pricing page at the time of purchase.

3. Google verification and what we cannot control

Google decides whether a profile is verified, published, suspended, and where it ranks. Verification usually requires you to record a short video at your business. We are not responsible for delays or refusals by Google, and we do not guarantee any ranking position, number of calls, visits or reviews. MapStart is independent and not affiliated with or endorsed by Google.

4. Your responsibilities

• Give us accurate, complete business information and keep it up to date.
• Only send photos, logos and content you have the right to use.
• Complete Google's verification steps when asked.
• Run a real business that is eligible for a Google Business Profile under Google's guidelines.

We will never create fake reviews, fake addresses or misleading listings, and we may refuse or stop work that would break Google's rules.

5. Ownership of your profile

Your Google Business Profile belongs to your business. Where we create it from our account, we transfer primary ownership to you once it is verified. On monthly plans we work as a manager on your profile, and you can remove our access at any time.

6. Prices and payment

Prices are in euros (EUR). No VAT is added to our prices. Amounts shown in US dollars are estimates for your convenience; you are always charged in euros. Payment is taken in advance through Stripe. Monthly plans renew automatically each month on the same date until cancelled.

7. Cancellation and refunds

• One-time listing: full refund if you cancel before we start work. Once the profile has been created or edited, the fee is non-refundable. If we cannot create your profile because of a reason on our side, we refund you in full.
• Monthly plans: cancel anytime from your Stripe billing portal or by email. Cancellation takes effect at the end of the current paid month. We do not refund partial months.

8. Liability

We provide our services with reasonable care and skill. To the extent the law allows, our total liability to you is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect losses such as lost profit or lost business. Nothing in these terms limits liability that cannot be limited by law.

9. Personal data

We handle personal data as described in our Privacy Policy.

10. Changes to these terms

We may update these terms. Changes affecting an active monthly plan apply from your next billing period, and we will tell you by email at least 14 days before.

11. Governing law

These terms are governed by the laws of England and Wales, and disputes go to the courts of England and Wales.

12. Contact

Questions about these terms: support@getmapstart.com or WhatsApp +44 7877 475217